Pro Plan Problem - I Have One But It Keeps Saying I Don't

Bryan Reynolds

• March 21, 2024 09:55

Hello, 

I have a pro plan, and lately when I login to edit my site it keeps showing that I do not have a pro plan and I can't access the advanced features. I keep on seeing this type of thing in the editor. Please advise. 

 

Bryan

0

• 

  Ariel H.

  • March 21, 2024 10:25

  Hi Bryan,

  Thank you for reaching out to us.

  Could you please try uninstalling and then reinstalling both Brizy and Brizy Pro? This may help resolve the issue you are experiencing.

  Otherwise, this is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/17817474004370
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.