Error in navigation after plugin update

Nick Ferry

• March 20, 2024 22:41

Hi there.

it appears that the website is throwing an error when trying to load the nav menu. This happened after the Brizy Pro plugin automatically updated. it only sometimes fails to load and others it works ok. Was there a bug reported or what could be the issue? The site not loading the CSS or content or the hosting blocking something?

Please help.
Thanks,
Eric (on behalf of my client Nick Ferry

PS Please include my email in your response
eric@iversionmedia.net   

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  Nick Ferry

  • March 20, 2024 23:34

  here is the URL to the site

  https://xlk.lcb.mybluehost.me/site

   

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  Ariel H.

  • March 21, 2024 08:59

  Hi Eric,

  Thank you for reaching out to us. 

  I have reviewed the URL you provided, but I couldn't find the error you mentioned in your screenshot. Have you reverted it back to the previous version?

  If that is the case, could you please provide us temporary access to your WP Admin page? This will allow us to investigate the issue further. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/17809946900242
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  KC George

  • March 21, 2024 11:38
  • Edited

  Hi Nick,

  The menu looks fine at my end. Kindly clear cache and check again.

  

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  Ariel H.

  • March 22, 2024 10:54

  Hi Nick,

  We have received similar reports recently, we have already reported this issue to our senior support team for further investigation.

  In the meantime, you can roll back to the previous versions using the following links: 

  • Brizy 2.4.41  https://jmp.sh/tFeCfvJl
  • Brizy Pro 2.4.36  https://jmp.sh/ThPSvsgA

  Kindly follow this procedure to roll back.

  • Deactivate and delete Brizy Pro
  • Deactivate and delete Brizy
  • Download Brizy 2.4.41 and in your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy
  • Download Brizy Pro 2.4.36 and under Plugins - Add New - Upload Plugin, upload Brizy Pro

  Best regards,
  Ariel H.

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  Ludovit Konrad

  • March 25, 2024 15:54

  I also have the same problem, after the last update, my menu changed completely and sometimes I don't even get links from my pages to other pages, but I deleted the cache and now it works, but I'll see in two days if it happens again, could you fix it, thank you very much

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  Ariel H.

  • March 25, 2024 16:06

  Hi Ludovit,

  Thank you for reaching out to us.

  The issue is intermittent, in case it happens again, please follow the instructions provided above to roll back to the previous version until we have a fix for this issue.

  Sorry for the inconvenience.

  Best regards,
  Ariel H.

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  Ariel H.

  • March 26, 2024 09:49

  Hi Nick and Ludovit,

  Thank you for your patience.

  We have now rolled out an update to address this issue. Please give it a try and let me know how it goes.

  Best regards,
  Ariel H.

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  Ludovit Konrad

  • March 26, 2024 18:05

  hi, I watched it now and it's fine, thank you very much

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