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Brizy Plugin

John Lim

After update latest WP version, Brizy layout all runs

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Comments

7 comments

Date Votes
  • KC George

    Hi John,

    Kindly share more details about the problem you are facing after updating WordPress to its latest version.

    • What version of WordPress have you updated to?
    • What are the issues you are facing after the update?
    • Do you see error messages? What is the error?
    • Share a screenshot or make a screen recoding to describe the issue in more detail. 
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  • John Lim

    Thanks for the prompt response,

     

    • What version of WordPress have you updated to?

    Upgraded to WordPress 6.4.3 running Astra theme.

     

    • What are the issues you are facing after the update?

    Layouts runs

     

    • Do you see error messages? What is the error?

    No error message

     

    • Share a screenshot or make a screen recoding to describe the issue in more detail. 

    Please view attached

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  • Ariel H.

    Hi John,

    Thank you for the update.

    Have you already tried to isolate this issue by disabling all other plugins besides Brizy and Brizy Pro to check if this is coming from a conflict? Did you also try using another theme?

    If you've already done these steps, could you kindly give us temporary access to your WP Admin details? This will allow us to further check the issue. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/17747337264018
    WordPress Admin URL:
    Username:
    Password:

    Please make a full backup of your site as a precaution.

    Best regards,
    Ariel H.

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  • John Lim

    Thanks for the prompt reply Ariel,

    I did switch theme & disable other plugins too, but after updating, the layout just runs. Perhaps the previous version is pretty dated version using PHP7.4 but WP & new plugin is using higher version.I've granted the access.

     

    Thank you very much & appreciate your help.

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  • Ariel H.

    Hi John,

    Thank you for the update.

    I have inspected your site however, but I am unable to identify the source of this issue.

    Could you please provide temporary access to cPanel so that we can investigate further? Please send the credentials to communitysupport@brizy.io.

    Kind regards,
    Ariel H.

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  • Ariel H.

    Hi John,

    Thank you for your cooperation. 

    I have escalated this issue to one of my colleagues for further investigation. Please give us some more time to look into this issue.

    Kind regards,
    Ariel H.

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  • John Lim

    Thank you so much Ariel, greatly appreciate your help.

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