Edit screen keeps loading forever (URGENT)

Alexis Durand

• March 18, 2024 09:12

Hello,

I'm trying to edit a page through Brizy builder in Worpdress.
The page to get to the editor keeps loading forever. See image.

 

• I have the latest versions of Brizy Free and Brizy Pro.
• Google chrome is up to date.
• I deactivated all plugins (except Brizy Free and Brizy Pro) but still not working.
• I have Bloksy theme which is a recommended theme with Brizy. The theme has always been the same since begining.
• This issue just came up this morning and everything was working fine yesterday.
• In the last 2 days no new plugins were added. So if was working yesterday with all the plugins enabled I don't think this comes from plugins.
• All plugins and themes are up to date.
• I tried on different browsers, same issue.
• History and cache deleted, same issue.

Please this is urgent. Looking forward to your reply.

I can give you access to WP if needed let me know.

Thanks.

 

0

• 

  Ariel H.

  • March 18, 2024 10:01

  Hi Alexis,

  Thank you for reaching out to us.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/17743796731410
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Meanwhile, if you have enabled SSL, please ensure that your WordPress Address and Site Address URLs use HTTPS:

  
  If this didn't help, I kindly suggest checking your hosting panel to see if you have access to the Web Application Firewall or Mod Security. Consider temporarily disabling it to see if this helps address the issue.

  Best regards,
  Ariel H.

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• 

  Ariel H.

  • March 18, 2024 11:21

  Hi Alexis,

  Thank you for your cooperation.

  Upon checking, it appears that the issue is due to a lack of memory.

  

  Please update the PHP Memory limit to 256M (or 512M for best results).

  You can do this on your end by following the steps outlined in this link:
  https://woo.com/document/increasing-the-wordpress-memory-limit/

  Alternatively, please reach out to your hosting provider for further assistance.

  Kind regards,
  Ariel H.

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