Unable to Connect to Brizy Account to Sync Library

Satoshi Onishi

• March 09, 2024 03:02

Hello - I can successfully login to my Brizy account to access the support forum but my email and password do not work when I try to 'Connect' to access my library. I get 'Incorrect Username or Password'. why?

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  Ariel H.

  • March 11, 2024 11:07

  Hi Satoshi,

  Thank you for reaching out to us.

  It appears that you've previously reported this issue. Would you mind attempting to clear your browser cache or using an alternative browser to see if this makes any difference?

  Additionally, you can try retrieving your password through this link: https://www.brizy.io/account/login

  If this didn't work, please let me know.

  Kind regards,
  Ariel H.

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