Contact form

Cosimo Malagrino

• March 06, 2024 16:19

Hello,

I have created a contact form, but when I try to configure the button in order to send the form data on my email address, It open a new windows for email integration but the download indicator continue to spin withu show any integration tool. How can I solve?

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  Cosimo Malagrino

  • March 06, 2024 16:30

  Note: I use Google Chrome, but I already tried also firefox and to delete cookies

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  KC George

  • March 07, 2024 08:00

  Hi Cosimo,

  Kindly mention the Workspace, Project Name and the Preview URL of the website where you are facing this issue so that we can take a look.

   

   

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  Cosimo Malagrino

  • March 07, 2024 16:08

  Workspace: Mino
  Project Name: ProfiHeimService
  Preview URL: https://mang20321747.brizy.site/

  Thanks!

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  KC George

  • March 07, 2024 16:45
  • Edited

  Hi Cosimo,

  Your form's Email Notification and the Apps screen appear opening well at my end.

  Kindly sign into your Brizy Cloud Dashboard using an alternate browser and check if the issue persists. You could also try signing into Brizy Cloud from a private (incognito) window of your browser and check if that helps 

   

  

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  Cosimo Malagrino

  • March 07, 2024 17:07

  I see it is all right on your side. From my side, I already tried ALL solutions you mentioned (incognito mode & different browsers) but I can't see the apps... I can't understand why....

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  KC George

  • March 07, 2024 17:17

  Hi Cosimo,

  If you are using any of these, please disable it one by one and check if it the App screen opens.

  • Antivirus software like Avira, AVG, McAfee
  • Any malware blocking software like Malwarebytes
  • Ad blockers
  • Firewalls like Windows Defender Firewall
  • Any other security software which can block other software

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  Cosimo Malagrino

  • March 07, 2024 18:19

  I dislabed Windows Defender and now it works, thanks!

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