Day two of paying for a license without getting access to it.
Yesterday I reached out about a problem I am having with my newly purchased addition to my existing license. In the image below you'll see that I'm paying for three licenses.
However, when I tried to apply the license to the site, I got the following:
When will I be able to use the license I paid for?
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Hi,
Sorry for the delayed response.
We acknowledge that we received your initial message and we're currently looking into this issue. I'll make sure to provide you with an update as soon as possible.
Once again, I'm sorry for the delay.
Kind regards,
Ariel H.0 -
Thank you very much!!!!
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Hi
We couldn't fix the issue today. We will continue to look into it tomorrow and will get back to you when we have an update.
We appreciate your patience as we take time to fix it
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Update?
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Hi
We apologize for the delay in fixing this issue in your account. I have sent a temporary license key to your inbox. Kindly use this key as we are taking time to fix the issue.
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Thanks folks, got it and it works!
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Hey guys, the temporary license you sent me no longer works, and I still have only one license for my three installations. I'm getting ready to launch a new website on the 24th, and some of the revisions we still need to do we can only do through our Pro account.
Can you guys get on this?
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Hi
We apologize for the inconvenience. I just sent you 2 temprary Brizy Pro license keys to your email accoun...@....ited.org which you can use while we are fixing this issue.
We will also work on adding additional two licenses to your account.
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