Brizy Cloud Email Settings with Domain Host

David Langley

• March 04, 2024 18:26

Hi,

I bought a domain via a third party hosting company and I have a website built in Brizy Cloud. I have connected the two using 'Publish on your own domain'. 

I set an email address up with the hosting company for the domain but because I've had to change the A Records in the 'Publish on your own domain'.

The email address now is broken as I've changed the A Records and the hosting company  said 'By doing this you are hosting your domain, including MX records, on that IP address'

Is there anyway for me to fix this so I can use the hosting company for email, but still link the website to the domain??

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  Kc George

  • March 05, 2024 06:22

  Hi David,

  Website and email hosting are separate services that can run independently of each other. 

  • The “A” record – also known as the address record, determines where your website is hosted. 
  • The MX record – also known as a mail exchanger record, specifies the mail server used by your domain. 

  Kindly refer to this article https://mailtrap.io/blog/web-hosting-vs-email-hosting/

  The statement 'By doing this you are hosting your domain, including MX records, on that IP address" may imply that your host does not support independent hosting of email and website. If you share with us the domain name, we can give you more specific advice.

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  David Langley

  • March 05, 2024 09:12

  Thanks KC George,
  I spoke with my hosting company and they provided me with a few records to add which fixed the issue.
  Is there anyway to stop email notifications coming from 'notifications@brizy.cloud'?
  Thanks,
  David

   

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  Kc George

  • March 05, 2024 09:25

  Hi David,

  Are you asking if it is possible to customize the 'From Address' of email notifications from notifications@brizy.cloud to another email or are you asking how to disable notifications from Brizy Cloud?

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  David Langley

  • March 05, 2024 09:32

  Yes, that is correct. It would be nice to be able to change this so my clients don't see Brizy.

  I have both an Brizy Cloud Agency and a Brizy Cloud Studio plan.

  David

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  Ariel H.

  • March 05, 2024 10:06

  Hi David,

  Thank you for the update.

  The notification email address is set at the builder level at the moment. The white-labelled users can change the notification email address for all users.   

  For your Brizy Cloud Agency account, email notifications come from notifications@.......usedesign.com. For your Brizy Cloud Studio plan, email notifications come from notifications@brizy.cloud. 

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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