Live page not being updated from Brizy Cloud

Barbara Marin

• March 04, 2024 11:56

My live site is not being updated with the changes I have done on Brizy Cloud.

Expected a delay but there have been no update of the changes I did. Checked with my host, and the site was updated in the last 24hrs.

Brizy domain: Home (brizy.site)

Actual domain: Home (kemro.ie)

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  Ariel H.

  • March 04, 2024 12:37

  Hi Barbara,

  Thank you for keeping in touch.

  We are currently in the process of rebuilding the sync feature to address the current issues. Unfortunately, we do not have a specific timeframe for its completion at the moment. As a temporary solution, I recommend connecting your domain name to Brizy Cloud using the instructions provided here:  https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-

  Alternatively, you can use the Export HTML feature and ask your client to upload and extract their website files onto their server. You can find more information on how to export HTML here:
  https://support.brizy.io/hc/en-us/articles/360026945332-Export-HTML

  I apologize for any inconvenience this may cause. If you have any further questions or need assistance, please feel free to let me know.

  Best regards,
  Ariel H.

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  Barbara Marin

  • March 04, 2024 13:49

  Hi Ariel, 

  Is there a timeline for when this work will be done and finished?

  Regards,

  Barbara

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  Ariel H.

  • March 04, 2024 14:03

  Hi Barbara,

  Thank you for the update. 

  Unfortunately, I am unable to provide a timeline for when this will be completed. However, please be assured that our team is actively working on it. As soon as we have any new updates or information, we will reach out to you promptly.

  Thank you for your understanding.

  Kind regards,
  Ariel H.

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