issue with text element

Milton Satoshi Junior

• March 01, 2024 15:25

there is a issue with the text elemente happening frequently that is making me loose a lot of time. Every time that I need to edit one page, one or two texts elementes shows an error message and I have to remake it. That's really serious issue that need to be resolve immediatly!!!

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  Ariel H.

  • March 01, 2024 15:33

  Hi Milton,

  Thank you for reaching out to us.

  Unfortunately, this issue is currently ongoing. The new update intended to resolve it is currently undergoing testing and is anticipated to be released soon. While I can't provide an exact timeline at the moment, I will keep you informed once it's available.
  Sorry for the inconvenience.

  Best regards,
  Ariel H.

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  Laios Veronica

  • December 16, 2025 04:00

  What's the news on the update becose i runed in to the same problem.

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  Ariel H.

  • December 16, 2025 04:44

  Hi Laios,

  Thank you for contacting us.

  We recently encountered the same issue on another customer’s site hosted on WordPress.com, and we were able to fix it by disabling the Page Optimize plugin. Since your situation matches exactly, we recommend disabling this plugin as well.  This is demonstrated on this screencast: https://youtu.be/mPKeGr0ATTg

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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