spacing issues with a particular text box

S R Savoor

• February 29, 2024 13:00

Hello I have several elements that contain testimonials. There is one of each on each page of the site.

In the Brizy editor, it all looks fine. But with one particular text area, the spacing is fine in the editor, but not when you view the page. I have tried viewing it in Chrome and Firefox and the result is the same.

In the Brizy editor

In the browser

Could you please let me know why this is happening? I can provide credentials if needed.

I have checked to make sure everything is the same with all testimonial text areas.

0

• 

  Ariel H.

  • February 29, 2024 13:14

  Hi,

  Thank you for reaching out to us.

  Could you kindly confirm if there is any custom code embedded into this page? Occasionally, such issues arise due to unclosed tags within the custom code. If this is indeed the situation, we suggest removing the custom code temporarily to observe if it resolves the issue.

  Best regards,
  Ariel H.

  0
• 

  S R Savoor

  • February 29, 2024 14:03

  Hi Ariel

  There is no special coding or shortcodes. 

  Jay

  0
• 

  Ariel H.

  • February 29, 2024 14:10

  Hi Jay,

  Thank you for keeping in touch.

  We will need to check this directly from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/17371882269586
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

  0
• 

  S R Savoor

  • February 29, 2024 14:17

  Just sent the details. 

  When you find the problem, please let me know what it is and the solution used.

  Jay

  0
• 

  Ariel H.

  • February 29, 2024 14:58

  Hi Jay,

  Thank you for your cooperation.

  Upon checking, it seems that the problem is caused by line breaks. Line breaks in HTML result in double spacing. To prevent this issue, please paste the text as a single paragraph without using line breaks. You can set some padding to limit the text per line. This is demonstrated on this screencast: https://youtu.be/_Qfq71_kZJo

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

  0
• 

  S R Savoor

  • February 29, 2024 16:28

  Thanks so much, Ariel .. have a super weekend.

  0

Please sign in to leave a comment.