Cannot login to cloud

Mohd Nazim

• February 28, 2024 09:16

Hi, after update to latest brizy pro plugin, the section to login and connect to cloud disappear. I cannot login and connect to cloud

Screenshot above, before update to latest version

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  Ariel H.

  • February 28, 2024 09:38

  Hi Mohd,

  Thank you for contacting us.

  Have you had a chance to disable all plugins, except for Brizy and Brizy Pro, to see if the issue might be due to a conflict? Have you also tried switching to a different theme?

  If you've already taken these steps, we would appreciate it if you could provide us with temporary access to your WP Admin details. This will help us investigate the issue further.  Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/17339990413842
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Mohd Nazim

  • February 29, 2024 04:10
  • Edited

  Hi Areil,

  After done few testing, deactivate plugin etc, its confirm that the login to cloud section disappear when I activate the Brizy white label ( change name, logo, etc ). After I reset back the white label, the cloud section appear again.

  

   

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  Ariel H.

  • February 29, 2024 08:14

  Hi Mohd,

  Thank you for the update.

  Unfortunately, this is the intended functionality. Let's say you've finished your project and handed it over to your client. In this case, you wouldn't want your clients to have access to your Brizy Cloud account. I recommend not enabling white label while building the website so you can easily use the sync feature until the project is completed.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Mohd Nazim

  • February 29, 2024 10:11

  Ok, understand. Thank you

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