Cannot edit with Brisy (no access to top left hand icons)

Sadik Jamal

• February 26, 2024 09:46

Hello,

I am in the final stages of a customer's staging site (which must go live this week).

I am unable to edit with Brisy (white Labeled PortalReady), as the top left icons to configue a page or template do not appear.

The admin user for brisy support is:

Your prompt answer is most appreciated.

Thank you.

Sadik Jamal

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  Ariel H.

  • February 26, 2024 10:04

  Hi Sadik,

  Thank you for reaching out to us.

  Please also provide us with the login URL for your staging site so we can inspect it.

  Kind regards,
  Ariel H.

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  Sadik Jamal

  • February 27, 2024 12:22

  Hi Ariel,

  Do you have any updates on this issue?

  Thank you.

  Sadik

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  Sadik Jamal

  • February 27, 2024 12:24

  Just in case you have not received my previous e-mail, the url for login is:

  Regards

   

   

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  Ariel H.

  • February 27, 2024 14:00

  Hi Sadik,

  Thank you for the update.

  I attempted to log in to your site using the provided credentials, but unfortunately, they didn't work. Could you please add us as an Admin user to your WordPress Dashboard? Once done, kindly send the following details to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/17285267793042
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Sadik Jamal

  • February 27, 2024 15:40

   

  I have tested with this login and it works fine.

  I have also deactivated most plugins (kept the ones that I use in all other sites with brisy) but the problem remains.

  Thank you.

  Sadik

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  Ariel H.

  • February 27, 2024 16:31

  Hi Sadik,

  Thank you for your cooperation.

  I attempted various troubleshooting steps, such as resetting the whitelabel, uninstalling and reinstalling both Brizy and Brizy Pro, but unfortunately, none of these resolved the problem. However, I did notice that the icons appear when Brizy Pro is disabled. To further investigate this issue, I will escalate it to our senior support team, who will conduct a thorough investigation.  I will get back to you as soon as I have an update.

  In the meantime, to ensure we have all the necessary resources to address the issue, could you please provide temporary access to your FTP? This will allow our team to directly access your WordPress files if needed. Additionally, I recommend trying to optimize your database as a troubleshooting step and see if this makes any difference.
  https://www.hostgator.com/help/article/how-to-optimize-a-mysql-database-using-phpmyadmin

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Ariel H.

  • February 28, 2024 12:41

  Hi Sadik,

  Thanks for your cooperation. I have shared your FTP credentials in the private ticket. Our team is actively investigating the issue, and you can expect a response as soon as possible.

  Best regards,
  Ariel H.

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