Brizy Pro and blocks sync

Prakash Joshi

• February 19, 2024 09:42

Hi logged into cloud and block are synced but still cannot see them in

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  Ariel H.

  • February 19, 2024 09:48

  Hi Prakash,

  Thank you for keeping in touch.

  To further investigate this issue, could you please provide us temporary access to your WP Admin page? Kindly add us as an Admin user to your WordPress Dashboard and share the necessary details with us by sending an email to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/17121280430610
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • February 19, 2024 11:24

  Hi Prakash,

  Thank you for your cooperation.

  It seems like this problem only occurs on older pages. To double-check, I created a test page using Brizy and when I tried to access the saved blocks, the thumbnails showed up fine.

  

  Can you please give these steps a try and see if they make any difference:

  1. Optimize your database
  https://davidpolanco.com/blog/how-to-optimize-mysql-database-using-phpmyadmin/

  2. Install the Imagick library extension

  
  Try reaching out to your hosting provider and ask them to assist you with installing the Imagick library extension.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Ariel H.

  • February 20, 2024 12:48

  Hi Prakash,

  I am following up on this issue you have reported, with the help of my colleague, we found that the issue is connected to cache and a conflict with Minify HTML, this is demonstrated on this screencast: https://youtu.be/ruJnBv37psU

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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