Images not showing when using CDN

William Sagoe

• February 10, 2024 04:45

I am using several different types of CDN providers and unfortunately brizy WP cannot display any images.

Brizy WP does not support CDN/offload media? 

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  Ariel H.

  • February 12, 2024 08:38

  Hi William,

  Thank you for reaching out to us.

  Regrettably, we are currently experiencing compatibility challenges with certain CDNs. Additionally, Brizy does not work with offloaded media. Rest assured, we are aware of these issues and have already submitted them for consideration in future versions.

  We apologize for any inconvenience this may cause.

  Best regards,
  Ariel H.

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  William Sagoe

  • February 12, 2024 18:17
  • Edited

  This is very unfortunate and disappointing, to say the least. I just paid over $400 for an agency license so that I could offload all my clients images/assets I built with Brizy to S3.

  Any timelines you can share as to when this feature would be supported? 

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  Ariel H.

  • February 13, 2024 08:26

  Hi William,

  Thank you for the update. I wish I could give you a timelime and I understand how frustrating it can be when you're looking forward to a specific feature and it's not available yet. Unfortunately, I don't have the exact timeline for when it will be implemented. We will provide you with an update on this support thread as soon as we have new information. Sorry for the inconvenience.

  If you have any further questions or concerns, please don't hesitate to let us know.

  Best regards,
  Ariel H.

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  Paul Harrington

  • June 11, 2024 15:29

  Is it on the roadmap and scheduled in any future sprints?
  
  Or is it on roadmap and just in the backlog waiting to be refined?
  
  Or is it not on any formalised roadmaps at all?
  
  I think this may be the issue I am having, but I would appreciate knowing which CDNs you know it is not compatible with.
  
  We use Siteground Hosting, but also use things like Cloudinary and possibly cloudflare.

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  Ariel H.

  • June 11, 2024 15:59

  Hi David,

  Thank you for reaching out to us.

  The feature is currently on our roadmap and is awaiting refinement in the backlog.

  We would like to take a closer look at your website to assess the issue you are facing.  Could you please provide us some screenshots and or the URL so we can inspect your site?

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Paul Harrington

  • June 11, 2024 16:02

  Hi Ariel, I'm not sure if my issue is the CDN but I've created a support ticket for this with those images :)
  
  Thanks for the quick reply

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