Trying to place brizy working in a directadmin server

Paulo Santos

• February 07, 2024 16:54

The circle of edit of brizy stays on forever and it doesn´t edit anything.
Wordpress is working.

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  KC George

  • February 08, 2024 08:39

  Hi Paulo,

  If you are seeing a looping pre-loader when trying to edit a Brizy page, it indicates that that a piece of software in your hosting environment is interfering with Brizy editing. To fix the problem, please sign in to your hosting account and check if you see a 

  • Security system
  • Malware protection
  • Firewall
  • DDOS

  in the DirectAdmin web control panel. Disable these systems one at  a time and see if that makes a difference.

  Please also check if you have installed a security plugin in your WordPress Dashboard. Deactivate the plugin and check if the error disappears. Once you identify the interfering software, please relax the security restrictions to allow Brizy editing, in consultation with your hosting company.

  Please contact us again if you need assistance in identifying the interfering software. We will require access to your WordPress Dashboard to troubleshoot this for you.

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