Account Won't Sync, Work Won't Save

Benaiah Brown

• February 01, 2024 19:42

I've tried to save my work on a new page three times now. Never works. Keeps saying the layout won't save. I've also tried syncing my account to access saved templates and layouts and the accounts won't sync. 

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  Benaiah Brown

  • February 01, 2024 19:50

  There isn't even a clear option to save at all. 
  
  

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  Ariel H.

  • February 02, 2024 09:11

  Hi Benaiah,

  Thank you for reaching out to us.

  It's possible that the issue you're facing is caused by a conflict or limitations on your server. To troubleshoot further, please make sure that all plugins except Brizy and Brizy Pro are disabled. Then check again if you could replicate the issue. Additionally, ensure that your site has a PHP Memory limit of at least 256MB and is running PHP 7.4 or higher. You can check these details by going to Tools → Site Health → Info tab, and clicking on the Server dropdown. You'll find your current server details there. Also, check the File Permissions dropdown and ensure that all your WordPress directories are set to Writable.

  

  Additionally, please also try using another browser and see if this makes any difference.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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