Brizy plug in fails to activate

Tomas Luko

• February 01, 2024 11:10

Hello, I am a big fan an promoter of Brizy for many years now. But... I am getting really frustrated with one issue that keeps re-appearing and makes me think about changing to another builder. 

I hope you can solve this mystery and stop my growing frustrations. 

I would say once or twice a month my website loads without Brizy layout. Reloading does not bring any changes - video 1. 

But... half an hour later, or sometimes 5 min later  - it works just fine. -  video 2. 

Needless to say, this is a major issue - from the website image and visitor functionality perspective. 

Do you know what might be causing it?

Video 1.  Video 2.

 

 

 

 

 

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  Ariel H.

  • February 01, 2024 11:40

  Hi Tomas,

  Thank you for reaching out to us.

  It seems like the issue you're facing is most likely related to cache. As you mentioned, it starts working properly after an hour.

  To resolve this issue, I recommend flushing the caching plugin. You can find instructions on how to do this in the support recommendations of your caching plugin. Additionally, to avoid encountering this issue in the future, it's a good practice to flush the cache whenever you make changes to your site.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Tomas Luko

  • February 15, 2024 15:22

  Hello, 

  I am sorry, this does not help - I had zero change to the site but the problem repeats. It is very frustrating as I am losing face and starting to get jokes from the partners we are listing. 

  try visiting https://itismadeineurope.com/ to see the issue. 

  Any other ideas?

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  Ariel H.

  • February 15, 2024 15:26

  Hi Tomas,

  Thank you for keeping in touch.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/16754332135058
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • February 15, 2024 16:16

  Hi Tomas,

  Thank you for your cooperation.

  Your website is now operational again, and interestingly, this happened without any modifications on our side. This is a unique situation that we've come across for the first time, specifically with your website. We will continue to keep an eye on your site until the problem resurfaces.

  In the meantime, it looks like your theme is outdated. Could you please take a moment to update it? Based on our experience, similar issues often arise due to outdated themes. Additionally, it might be beneficial to update some of the third-party plugins on your site, particularly the Breeze cache plugin, and remove any that you're no longer using.

  Best regards,
  Ariel H.

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  Ariel H.

  • February 15, 2024 17:02
  • Edited

  Hi Tomas,

  While I was going through each page, I managed to identify the problem and it seems to be occurring randomly. Purging the cache addressed the issue as demonstrated on this screencast - https://youtu.be/2E-YFgHG3n8

  Please try to update your caching plugin, If the issue persists, you may want to explore alternative caching plugins. Additionally, please ensure you've updated your theme and some plugins as I suggested in my previous reply.

  Best regards,
  Ariel H.

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