I need to upgrade

Baru Muturi

• January 31, 2024 11:26

Hi there,

I need to renew my brizy license. I also need to upgrade from the tier I am on to the next one. I had spoken to someone in December who told me that i would need to disable my present license and then get a new one. 

My question is whether by doing so, I will lose all the templates and thinks i have synced onto my account.

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  Ariel H.

  • January 31, 2024 12:04

  Hi Baru,

  Thank you for reaching out to us. When upgrading to the next plan, you won't lose all the templates and layouts synced into your account.

  To upgrade, please sign in to your Brizy.io account. From there, go to the Account-Payments section and hit the "Upgrade Subscription" button.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Baru Muturi

  • January 31, 2024 12:51

  How to navigate this

  

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  Ariel H.

  • January 31, 2024 14:14

  Hi Baru,

  Thank you for the update.

  As per your initial message, it seems that canceling your current subscription is indeed the right course of action. Rest assured, this cancellation will not impact your existing synced layouts or templates. Based on your account details, your current subscription is set to expire on the 2nd of February. Once we receive your confirmation, we can proceed with the cancellation, and you'll be able to purchase the Freelancer WordPress package.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Baru Muturi

  • January 31, 2024 14:16

  We can proceed with the cancellation and upgrade. 

  Guide me through it

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  Ariel H.

  • January 31, 2024 14:29

  Hi Baru,

  Thank you for the update. Here's what we'll do next:

  1. To confirm the cancellation of your current subscription, please reply with "I agree to cancel my current subscription."

  2. Once we receive your confirmation, we will proceed with the manual cancellation and notify you once it's done. After that, you can go ahead and purchase the Freelancer WP from our website at https://www.brizy.io/pricing-wordpress.

  Let me know if you have any further questions or concerns.

  Best regards,
  Ariel H.

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  Baru Muturi

  • January 31, 2024 15:12

  I agree to cancel my current subscription.

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  Baru Muturi

  • January 31, 2024 15:15

  Will i still have access to support when the subscription is calncelled, i know its a pro feature.

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  Ariel H.

  • January 31, 2024 15:26

  Hi Baru,

  Thank you for keeping in touch.

  Even after the cancellation of your subscription, you will still have access to support. If you have any further questions or need assistance, you can email support@brizy.io directly.

  I will now send the confirmation to my colleague who handles accounts, and I'll get back to you with an update.

  Best regards,
  Ariel H.

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  Ariel H.

  • January 31, 2024 15:33

  Hi Baru,

  Thank you for waiting.

  The subscription is now cancelled, please proceed and purchase the new plan from our website.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Baru Muturi

  • January 31, 2024 15:46

  Says this

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  Ariel H.

  • January 31, 2024 16:13

  Hi Baru,

  Sorry about that, please try it again now.

   

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  Baru Muturi

  • January 31, 2024 16:40

  It is done

  Should i generate a new license or continue to use the old one?

   

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  Ariel H.

  • February 01, 2024 08:19

  Hi Baru,

  I'm glad that this is now sorted out. I suggest generating a new license.

  Best regards,
  Ariel H.

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