All licences have expired

Roy Cuevas

• January 30, 2024 16:32

My next due date is Feb 2nd

I pay yearly on a legacy plan -- All my clients are freaking out because ALL the licenses have expired 

When can I get a solution to this?

WP PLugin Licences

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• 

  KC George

  • January 30, 2024 16:50

  Hi Roy,

  Late renewal resulted in license expiration. Your subscription was automatically renewed today and your license validities have been extended.

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  Tirivashe Mundondo

  • July 15, 2024 11:31

  I am facing the same challenge. I renewed my licences yesterday but up to now, every licence is still expired.

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• 

  KC George

  • July 15, 2024 12:24
  • Edited

  Hello Tirivashe,

  Your payment is still showing as past due in your account. Kindly check your card transactions for a payment of $144.00 yesterday and confirm. If the payment was made, kindly give us a screenshot of the transaction.

  If not, kindly sign into your Brizy account at https://www.brizy.io/account/login, select 'Billing' option under Account

  Click on the invoice date and make the payment. After this, kindly get back to us and we will extend validities of your licenses for an additional year. 

  

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