License

Wian Oberholzer

• January 22, 2024 18:52

Hey guys,

Please run my payment on my account again - seems like it didn't go through,

Also guide me on how to solve the following issues:

1. Shop Button not showing on my Homepage - should be top right, next to contact?

2. Images are not loading - they have effects on to zoom in - should be on the left next to the description

 

Thank you for your assistance!

Wian

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  Ariel H.

  • January 23, 2024 10:02

  Hi Wian,

  Thank you for reaching out to us.

  I have asked one of my colleagues to check your account, I will get back to you as soon as I have an update.

  About your other concerns, the likely cause of the issue is due to a conflict with some optimization plugins you're currently using. To further troubleshoot the issue, could you temporarily disable all other plugins besides Brizy, Brizy Pro and WooCommerce and see if this makes any difference? If it does, go back and gradually enable the rest of the plugins one by one as you test your site until the issue re-occurs. This procedure will help you determine which plugin is causing the issue.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Ariel H.

  • January 23, 2024 10:57

  Hi Wian,

  Regarding the issue with your account, please log in to Brizy.io and navigate to Account → Billing. Scroll down to the Invoice History section and click on the date of the invoice. From there, you can proceed to make a manual payment.

  

  Let me know if you need any further assistance!

  Best regards,
  Ariel H.

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