Can't upload image to a specific project

Harry Mylonadis

• January 21, 2024 21:54

I'm trying to upload an image to a project and get an error saying "Failed to upload file. Please upload a valid JPG, PNG, SVG or GIF image.". I tried in another project in my account and I could upload the same image with no problem. The project with the issue is https://pineapple981043.brizy.site/

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  KC George

  • January 22, 2024 09:43

  Hi Harry,

  All projects that were created before Feb 2021 follow the older Brizy Cloud project format.  Your project https://www.lelou.co/  was created using the older Brizy Cloud project format. Unfortunately the older projects have a bug with image upload. 

  However with with any newer projects, you will not face the image upload issue. If you want to make updates to the above project, the only option is to create a new project, transfer the design from the above project to the new and add the custom domain to the new project. This is a bit long process

  1. Save each page as a layout in the current project
  2. In the new project, create new pages and import page designs one by one
  3. Copy paste Global Typography from current project to the new project
  4. Copy paste Global Colors from current project to the new
  5. Setup global header and footers in the new project.
  6. Delete the custom domain from the old project and add it to the new project. 

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  Ariel H.

  • January 25, 2024 13:33

  Hi Harry,

  We have now fixed this issue, could you please try uploading images in the old project again and see if works?

  Best regards,
  Ariel H.

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