popup preventing every other click
Hi, I used to have a informational popup that showed up when scrolling.
We could click on every button or links even when this popup was sitting on the screen bottom. But now, nothing is clickable unless we close this button. We can still scroll the page but buttons son't work anymore.
Could you fix this please?
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Hi Jean-Pierre,
Thank you for reaching out to us.
To assist you better, we kindly request that you create a short screencast demonstrating the issue you are facing. This will allow us to thoroughly investigate the problem and provide you with an accurate solution.
In the meantime, please try the following and see if this will help.
1. Please update Brizy and Brizy Pro to the most recent versions - https://prnt.sc/HSuwIS9MDf2_
2. If this didn't help, try deactivating one plugin at a time and checking if the problem resolves.
3. Temporarily switch to another theme and check if the issue goes away.
4. If, by any chance, you have any embedded code on the template, try to temporarily remove it and see if this makes any difference.
5. Also, check that you have PHP version 8 or higher on your server.Please try this and let me know how it goes.
Kind regards,
Ariel H.0 -
This is on brizy cloud.
Button works until the popup appears. Then I have to close it for the buttons to work again. It wasn't like this before
https://video.k1m.fr/conversations/b9ac4a0a-71fc-5f48-8909-0328ade6ad2b
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Hi Jean-Pierre,
Sorry about that, could you please provide us the name of the Workspace, so we can further check the issue: https://prnt.sc/r3vet4EC6Z13
Kind regards,
Ariel H.0 -
T*****tte
c*******tte.fr
I did put the popup on draft until resolved
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Hi Jean-Pierre,
Thank you for your cooperation.
We've received similar reports recently, our developers have been notified, and they are currently reviewing the issue you have raised. I will get back to you as soon as I have an update.
Sorry for the inconvenience.
Best regards,
Ariel H.0 -
This is on brizy cloud
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Hi Jean-Pierre,
Thank you for patiently waiting.
I received confirmation that the issue about pop-ups obstructing clicks is now resolved. Please take a moment to visit your website and verify that the issue has indeed been fixed.
If you have any further questions, please let us know.
Kind regards,
Ariel H.0 -
I’m sorry, but the problem still persist..
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Here is a new video 6A27083151955
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Hi Jean-Pierre,
We have a fix available for this bug at our end; however we have not yet released it to the Brizy Cloud production server. This will be part of the next update.
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Ok, any ETA ?? For now I have to unpublish most of my popups.
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Hi Jean-Pierre,
My apologies for the delayed reply.
We are currently in the process of finalizing the necessary steps for the rollout. While I don't have the exact date, rest assured that it will be happening very soon.
Best regards,
Ariel H.0 -
Thanks a lot. Waiting for this update with pleasure Jean-Pierre Michaël
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Any updates on this problem? It’s been 3 months and my client is waiting for this to be solved
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Hi Jean-Pierre,
This issue has been fixed. Please have look at this site. https://restaurant1.brizy.site/ When the popup is active at the bottom right, buttons are clickable.
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Awesome, thanks a lot KC
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