Text Alignment is broken

Najeeb Abd

• June 27, 2023 10:58

Hello, 
My website text Alignment is broken, is this a majro issue or only on my webiste?
What I see durring desgin is differnt from the published. 
https://www.onecup.cc

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  Ariel H.

  • June 27, 2023 13:20

  Hi Najeeb,

  Thank you for reaching out to us.

  To assist you better, we kindly request screenshots in both editor view and published view. This will enable us to thoroughly investigate the issue and provide you with an accurate solution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Najeeb Abd

  • June 27, 2023 13:27

  Hello, 
  Here you go, a full clip 
  
  https://www.awesomescreenshot.com/video/18678043?key=caddea6f06003740119c1bae6ad84f9a 
  
  It;s fine on the buillder, but wrong on the published site, it seems this is a well known problem on your platform , I can see a lot of clients are having the same issue since last year. 
  
  Please let us know once it's fixed. 
  
  Thank you 

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  Najeeb Abd

  • June 27, 2023 13:29

  I'm sorry, it seems the 2nd tab was not recoreded. 
  here is the image
  
  

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  Najeeb Abd

  • June 27, 2023 13:30

  The above is only a sample , their is more in the landing page. 
  www.onecup.cc

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  Reto Schäublin

  • June 27, 2023 15:03

  Same issue on one of my clients-site. Some textblocks are still fine, others are broken. In HTML I can see the css-class in the p tag. (ql-align-center / ql-align-justify)
  

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  Ariel H.

  • June 27, 2023 15:34

  Hi Reto,

  Thank you for contacting us.

  I assume that your client's site is also running in Brizy Cloud, could you also provide us the Workspace name, so we can further check the issue?

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Reto Schäublin

  • June 27, 2023 16:35

  Hi Ariel, no it is brizy pro in wordpress. Would you like a admin to the backend?

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  Najeeb Abd

  • June 28, 2023 03:37

  Hello Reto, 
  
  When do we expect this issue to be resolved? 
  and is their anything we can do from our side to fix it?

  You never got back to me. 
  
  Thanks 

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  Ariel H.

  • June 28, 2023 08:39

  Hi Reto, 

  Thank you for the update, I can also reproduce this issue on my end. This was already reported to our developers, and they are currently working on a fix.

   

  Sorry for the inconvenience.

   

  Kind regards,

  Ariel H.

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  Ariel H.

  • June 28, 2023 08:56

  Hi Najeeb,

  Thank you for keeping in touch. 

  I regret to inform you that the issue you reported is still ongoing, and I cannot provide you with an exact timeframe for its resolution. Several other users have also reported encountering the same problem, so this is an urgent one. As soon as I receive any updates, I will immediately share them with you on this support thread.

  Sorry for any inconvenience caused.

  Best regards,
  Ariel H.

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  Najeeb Abd

  • July 04, 2023 07:24

  Hi Support Staff , 
  
  Could you please provide an update on the issue? It's causing significant embarrassment in front of our new clients. We are eager to know when we can expect a solution or a fix for this problem. It has been nearly a week now.
  
  Thank you 

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  K C George

  • July 04, 2023 15:18

  Hi Najeeb,

  We have a fix available for this at our end. This fix will be part of an update we are currently working on. We expect to have a beta version this week for testing.

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  Najeeb Abd

  • July 04, 2023 18:08

  Thank you for the update! That's great news.

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  Najeeb Abd

  • July 14, 2023 12:11

  Hello KC , 
  Any update, it's been 17 days and the problem still has not been fixed? 

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  K C George

  • July 17, 2023 04:04

  Hi Najeeb,

  We apologize for taking longer than expected to release the bug fix. To work around this problem, create a new Text element, retype the text, and apply the appropriate typography and color. This should fix the alignment issue.   

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  Najeeb Abd

  • July 17, 2023 05:15

  Thank you KC , no problem , I acutally did that , but it did not work for all texts, but will visit it again. 
  Thank you all for your greate support, keep up the good work. 

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