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Posting comments

Emilie Coquil

When I try to post a comment I have this error message after the comment is sent.

The page is not redirecting correctly

An error occurred during a connection to neo-ceramistes.com.

It was working all fine before I installed brizy.

With brizy I used the Comments element: https://jmp.sh/aC4hSCG

/ worpress option -

I added it into a model page working  for all articles.

for exemple :

https://neo-ceramistes.com/pratiquer-ikigai-poterie/

Can you help me with that ? thank you !

 

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Comments

4 comments

Date Votes
  • Ariel H.

    Hi Emilie,

    Thank you for contacting us.

    I have inspected the above link; however, I am unable to reproduce the issue as described.  I assume that you have already fixed it on your own.

    In any case, if the issue continues at your end, could you please make a short screencast to demonstrate the issue?

    Meanwhile, please try to reset Permalinks and see if this helps.
    https://www.wpbeginner.com/beginners-guide/how-to-regenerate-your-permalinks-in-wordpress/

    Please try this and let me know how it goes.

    Best regards,
    Ariel H.

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  • Emilie Coquil

    Thank you, indeed it partially works now, when I see the comment, I can comment. But I have some article that are suposed to show commentaries, and they don't at all, even the box "comment" is not there. Like this one : https://neo-ceramistes.com/josie-daisy-ceramiste-quebecoise-intrepide/

    Any idea ? thank you.

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  • Ariel H.

    Hi Emilie,

    Thank you for the update.

    This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials to the staging site, so we can look into this issue further?

    Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

    Community Post link:  https://support.brizy.io/hc/en-us/community/posts/16499005362449
    WordPress Admin URL:
    Username:
    Password:

    Please make a full backup of your website as a precaution.

    I am looking forward to your response.

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Emilie,

    Thank you for your cooperation. We apologize for the delay in our response. After consulting my senior colleagues, we were able to identify the issue and find a solution for you.

    Upon checking, we found that comments were closed for posts older than 365 days. To rectify this, please follow these steps:

    1. Access the WP Dashboard.
    2. Navigate to Settings.
    3. Click on Discussion.
    4. Locate the checkbox that corresponds to closing comments on older posts.
    5. Remove the tick mark from the checkbox:  https://jmp.sh/yKkf884y
    6. Save the changes.

    By removing the tick mark, comments should now be enabled for posts older than 365 days:  https://prnt.sc/Y8zcBb9xwFUd

    If you have any additional questions or concerns, please don't hesitate to reach out to us.

    Best regards,
    Ariel H.

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