My customer can't recover their password.

Paiboon Limstit

• June 25, 2023 12:45

Hi,

My customer can't recover their password.
Package I White Label inside under the iresauce domain.

https://nimb.ws/GbAuHM

www.iresauce.com
www.iresauce.cloud

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• 

  Ariel H.

  • June 26, 2023 09:53
  • Edited

  Hi Paiboom,

  Thank you for contacting us.

  We kindly request you to ask them to check their spam folder for the password recovery link. It's possible that the email might have been filtered into the spam folder.
  We also made a short test and  we  received the recover password email -  https://prnt.sc/9VzHj3B6U1uT

  Please let us know if there are any further issues or if we can assist you with anything else.

  Best regards,
  Ariel H.

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• 

  Paiboon Limstit

  • June 26, 2023 10:34

  Hi again,
  
  Yesterday I received a mail, but it's been a long time. The delay is too long.
  I tested today and waited for a long time, almost 20 minutes.

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• 

  Paiboon Limstit

  • June 26, 2023 10:41

  update*
  I tried it again a while ago and received a pass email very quickly. 

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