Brizy installation failed

Yilmaz Kabaran

• January 17, 2024 15:32

Hi,

I changed my hosting provider and carried out a backup and restore using WP Vivid.
It failed to install the Brizy plugin with an error Plugin doesnt exist.

I have since tried to install the free Wordpress plugin but the installation failed with an error the installation folder already exists it would be really cool if you had a migration tool built into the builder

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  Ariel H.

  • January 17, 2024 16:04

  Hi Yilmaz,

  Thank you for contacting us.

  I also use WP Vivid for my website's routine backups and have not experienced the problem you mentioned. A variety of factors could contribute to the failure of a website's restoration or migration. The issue could be due to a mishap during the backup process, or it could stem from the new server environment. 

  To identify the problem, I suggest the following steps:

  1. Establish a local staging environment and attempt to restore your backup. If you have access to another hosting server, try restoring your site there to verify if your backup is functional.

  2. If the backup fails, it might be necessary to revert to your old hosting account and generate a new backup.

  Feel free to share your site's backup with us. You can upload it to Google Drive or a subdirectory on your server and provide the download link. This will allow us to replicate the issue on our side.

  Best regards,
  Ariel H.

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  Yilmaz Kabaran

  • January 19, 2024 04:16

  Hi, I have uploaded to my Google Drive ---

   

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  Ariel H.

  • January 19, 2024 09:09

  Hi Yilmaz,

  I've made a request for access to the file you uploaded on Google Drive. Could you please approve it?

  Thanks and best regards,
  Ariel H.

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  Ariel H.

  • January 19, 2024 09:30

  Hi Yilmaz,

  Thank you for your cooperation.

  I attempted to replicate the issue on my end, but unfortunately, it seems that this backup file is corrupted. The site restoration process halted at 23%. To resolve this, it may be necessary to revert to your previous hosting account and generate a new backup.

  Let me know if there's anything else I can assist you with.
  
  Best regards,
  Ariel H.

   

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  Yilmaz Kabaran

  • January 19, 2024 11:02

  Hi There,
  The backup seems to have been created but in 2 parts is that normal?

   

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  Ariel H.

  • January 19, 2024 11:37

  Hi Yilmaz,

  Thank you for keeping in touch.

  It is possible to back up the files separately, but I cannot confirm whether this was done for your backup.

  

  Do you have access to the previous hosting account? That might provide some insights into the backup process.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Yilmaz Kabaran

  • January 19, 2024 15:13

  The Update seems to have worked this time

   

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