WP Page Builder Issue

N Jones

• June 23, 2023 16:08

I'm using the pro version but when I go to upload an image nothing happens.

 

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  Ariel H.

  • June 23, 2023 16:18

  Hi,

  Thank you for contacting us.

  We are aware of this issue and recently released an update to fix it – https://prnt.sc/duIQSd_0GGAo
  Could you please update both Brizy and Brizy Pro and see if this will help resolve the issue?

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  N Jones

  • June 23, 2023 16:18

  All that's displayed is a grey image box.

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  N Jones

  • June 23, 2023 16:21

  Thanks for responding. The versions in your link are the versions I am using. 

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  KC George

  • June 26, 2023 03:05

  Hi N Jones,

  We are sorry for the delayed response. Our support team does not work during the weekends. 

  Recent Brizy versions have incompatibilities with Jetpack Image optimizations and GoDaddy CDN. If you have enabled any of the following options, please disable to upload images using Brizy.

  1. In your WordPress Dashboard under Jetpack - Dashboard scroll down to the heading "Performance and Growth" and disable the option 'Image Accelerator' https://jmp.sh/SU32wfE9
  2. Under Jetpack - Settings, under the Performance tab, disable the option 'Speed up image load times' https://jmp.sh/neap53iR
  3. If you have installed Jetpack Boost, under Jetpack - Boost disable the option 'Image CDN' https://jmp.sh/FUSoE1ZP
  4. If you are hosting with GoDaddy and using their CDN, please disable the CDN option from your GoDaddy account. You can follow instructions in this article. Enable or disable my CDN

  If none of the above helps, please get back to us with your website URL. We will take a look.

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