Brizy Builder stuck at loading

Joshua Hackett

• June 23, 2023 14:17

Hi 

There is an issue with my Brizy builder that is stuck on loading and when updating a page it shows the 2nd image. https://ehpconsultinggroup.com/ (See attached image)

Thanks!

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  KC George

  • June 23, 2023 15:20

  Hi Joshua,

  Usually this error indicates that a software in your hosting server environment is interfering with Brizy editing. To fix the problem, please log into your hosting account and check if any such software is turned on in your server management system (like cPanel). Disable these systems one at  a time and see if that makes a difference.

  • Security system
  • Malware protection
  • Firewall
  • DDOS

  Please also check if you have installed a security plugin. Deactivate the plugin and check if the error disappears. Once you identify the interfering software, relax the security restrictions to allow Brizy editing, in consultation with your hosting company.

  Please contact us again if you need assistance in identifying the interfering software. We will require access to your WordPress Dashboard to troubleshoot this for you.

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  Brian Wallace

  • June 23, 2023 23:36

  I'm having the same problem. This is new. I was able to update my site last week no problem. I disable jet pack to see if that was the problem, but still not working. 

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  KC George

  • June 26, 2023 04:23

  Hi Brian,

  Have you tried, as I suggested above, to identify the interfering software on your hosting server environment? If you need assistance with troubleshooting, we will require access to your WordPress Dashboard. Please confirm. I will create a private ticket for you.

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  Brian Wallace

  • June 26, 2023 17:10

  yes please can you create a private ticket and let me know what I need to get to you. I've tried as you suggested and turning off all the plug-ins I haven't seen a change. Unless it's a safari issue.

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  Brian Wallace

  • June 26, 2023 22:33

  So it appears to be a Safari issue not a Wordpress issue. I tried to load it in Chrome on my Mac and it worked. Can you look into it? I'm not sure why Safari is preventing it to load, but I have a temporary work around.

  Thanks 

   

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  KC George

  • June 27, 2023 08:12

  Hi Brian,

  Your are right; Safari 16.3 and 16.4.1 have compatibility issues with Brizy Cloud Editor. We are looking into this. Safari 16.5 seems to work fine with Brizy Cloud editor though. 

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