Deleted Media Library Items KEEP COMING BACK

Nancy White

• June 23, 2023 06:04

How can I stop Pro from repeatedly adding images to the media library?  If I use a template or block and delete the images not wanted, they keep coming back.  

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  Ariel H.

  • June 23, 2023 10:43

  Hi Nancy,

  Thank you for contacting us.

  This is likely due to a conflict, please try the following steps and see if they will help:

  1. Please update Brizy and Brizy Pro to the most recent versions - https://prnt.sc/4-1fPJTg0e5Q
  2. If this didn't help, try deactivating one plugin at a time and checking if the problem resolves.
  3. Temporarily switch to another theme and check if the issue goes away.
  4. Also, check that you have PHP version 8 or higher on your server.

  If all the above didn't help, please provide us with temporary access to your WP admin credentials so we can further check the issue. Add us as a user to your WordPress dashboard and send the following details to: communitysupport@brizy.io

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/16409909223057
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Ariel H.

  • June 26, 2023 13:13

  Hi Nancy,

  Thank you for your cooperation.

  Unfortunately, I am unable to reproduce the issue as described. This is demonstrated on this screencast – https://youtu.be/CB3aPfj0N_4

  For a better understanding of the issue, could you please create a similar screencast to demonstrate this issue?

  Meanwhile, if the issue continues at your end, could you please try to temporarily disable Jetpack while working on your website and see if this makes any difference?

  I am looking forward to your response.

  Best regards,
  Ariel H.

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