Images gone funny

Nathian Jackson

• June 21, 2023 11:43

Updated Brizy and now all the images on my website are either blurred or missing, even though they are there and everything looks fine when in edit mode. Seems to only be affecting pages that have been saved as a layout?

1

• 

  K C George

  • June 21, 2023 11:54

  Hi Nathian,

  We would like to check this from your WordPress Dashboard. Please add me as a user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Community Post link: https://support.brizy.io/hc/en-us/community/posts/16353647552401
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know here when you send us the email.

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  Nathian Jackson

  • June 21, 2023 12:00

  Thanks, details just sent over

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  Nathian Jackson

  • June 21, 2023 12:00

  There also seems to be a blue border around all my buttons now too, which wasn't there before?

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  K C George

  • June 21, 2023 12:11

  Hi Nathian,

  Thanks for sending across the access credentials. Our developers will take a look at it. We will get back to you when we have an update.

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  Nathian Jackson

  • June 21, 2023 12:12

  Thanks!

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  Stefan Gerstner

  • June 21, 2023 14:40

  I also had the problems with the images after the latest update.

  I then clicked on each image that is no longer displayed or completely unrecognizable in the editor and changed the settings from "Individual" to ""Original". Saved and everything is again correctly displayed in the live pages.

  Fortunately I did not update my other pages. There I wait for the next - hopefully working - update.

  Maybe it will help.
  Stefan

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• 

  Ariel H.

  • June 21, 2023 15:19

  Hi Stefan,

  Thank you for contacting us.

  Please also follow the format mentioned above to send in your WP credentials, so we can further check the issue.
  Also, please include the URLs of the affected pages or the pages you were working on when you encountered this issue.

  Please make a backup of your site as a precaution.

  Best regards,
  Ariel H.

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• 

  K C George

  • June 22, 2023 10:17

  Hi Nathian and Stefan,

  We have released a hot fix for the image issue. Please update Brizy and Brizy Pro to these versions and check if the issue is resolved.

   

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  Stefan Gerstner

  • June 22, 2023 10:35

  Thank you for the quick update. Everything is working again on my websites.

  Stefan

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  Nathian Jackson

  • June 23, 2023 06:24

  Thanks guys, all working fine now!

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