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Update smashes my Pictures

Comments

6 comments

  • KC George

    Hi Marc,

    We deeply regret the inconvenience. All websites are not affected by yesterday's update. Please consider rolling back affected websites to these versions.

    Please follow this procedure to roll back.

    1. Deactivate and delete Brizy Pro
    2. Deactivate and delete Brizy
    3. Download Brizy 2.4.20 and in your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy
    4. Download Brizy Pro 2.4.19 and under Plugins - Add New - Upload Plugin, upload Brizy Pro

    If you can create a staging site for any of your affected websites, we would like to investigate the image issue on your project.

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  • Craig B

    Same behavior on my site.

    I've learned to test all your updates on a staging site first.

    Plugins I'm using besides Brizy and Brizy Pro are EWWW Image Optimizer and SWIS Performance.

    I've cleared the cache in SWIS Performance.

    Later today, I'll try disabling the above plugins on the staging site.

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  • Craig B

    I disabled the above plugins - no change.

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  • Ariel H.

    Hi Craig,

    Please provide us with temporary access to your WP admin credentials so we can further check the issue. Add us as a user to your WordPress dashboard and send the following details to: communitysupport@brizy.io

    Community Post link:   https://support.brizy.io/hc/en-us/community/posts/16344104777105
    WordPress Admin URL:
    Username:
    Password:

    URL of affected pages:

    Please make a full backup of your website as a precaution.

    I am looking forward to your response.

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Craig,

    We've recently released an update - https://prnt.sc/duIQSd_0GGAo
    Could you please update both Brizy and Brizy Pro and see if this will help resolve the issue?

    Please try this and let me know how it goes.

    Best regards,
    Ariel H.

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  • Craig B

    I updated to Brizy 2.4.23 and Brizy Pro 2.4.22 earlier today.

    The updates resolved the photo display issues.

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