Les popups ne chargent pas

Picquereau Vincent

• June 21, 2023 06:48
• Edited

Lorsque je veux charger un popup, elle charge pendant des heures et les favoris ne se mettent pas. 
J'ai essayer avec les favoris de templates, ça fonctionne, j'ai mes favoris.

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  Ariel H.

  • June 21, 2023 13:04

  Hi,

  Thank you for getting in touch with us.

  This is likely due to a conflict, please try the following steps and see if they will help:

  1. To identify any conflicts, try deactivating one plugin at a time and check if the issue is resolved after each deactivation.
  2. Temporarily switch to a different theme and see if the problem persists. This will help determine if the issue is theme-related.
  3. If you have any embedded code on your template, try removing it temporarily to see if it has any impact on the issue you're facing.
  4. Additionally, please ensure that your server has PHP version 8 or higher, as this can sometimes affect the functionality of certain features.

  Please give these suggestions a try and let us know about the outcome. 

  Best regards,
  Ariel H.

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  Picquereau Vincent

  • June 22, 2023 06:45

  Bonjour, 
  
  Nous avons essayer toutes vos solutions : 

  1. Rien de change après la désactivation de chaque pluggin
  2. Le changement de thème n'a rien changer
  3. Nous n'avons pas de code incorporer dedans 
  4. Nous sommes en PHP 8.1

  Avez-vous d'autre solution ?

   

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  KC George

  • June 22, 2023 10:41
  • Edited

  Hi Picquereau,

  Can you please try this? Please update Brizy and Brizy Pro to these versions. (This update was released 30 minutes ago)

  

  Then click on 'Disconnect' here and connect again and check if the issue persists.

  

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  Picquereau Vincent

  • June 22, 2023 13:15

  Le problème continue, même après avoir fait ce que vous avez demander

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  Ariel H.

  • June 22, 2023 14:03

  Hi,

  Thank you for the update.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?

  Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/16342849919249
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your website as a precaution.

  Meanwhile, could you please also try using another browser and see if you can get it to work?

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Ariel H.

  • June 23, 2023 09:36

  Hi Picquereau,

  Thank you for your cooperation.

  It seems that Brizy is stuck in an infinite loading loop, and it's triggering an error 500 on the admin-ajax.php file. This type of issue can sometimes be related to the server's configuration or firewall settings - https://prnt.sc/YlHUhGayxKEj

  To ensure a swift resolution, I kindly request that you contact your hosting provider and inquire if there are any firewall restrictions or other server-side settings that might be causing the problem. They will be able to assist you in checking if the issue is related to their firewall configuration.

  Additionally, it would be helpful if you could provide us with the server's error logs. These logs contain valuable information that can aid us in identifying the root cause of the issue. You can usually access the error logs through your hosting provider's control panel or by contacting their support team.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Picquereau Vincent

  • June 26, 2023 13:23

  Bonjour,
  
  Voici les fichiers log que vous avez demandé : https://we.tl/t-TYiRxYhe0z

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  Ariel H.

  • June 26, 2023 14:02

  Hi Vincent,

  Thank you for your cooperation.

  The issue appears to be related to ModSecurity:  https://prnt.sc/5aBpNW9wo89w
  Please contact your hosting provider and ask them to add Brizy and Brizy Pro to the exception list and see if this will solve the issue.

  Best regards,
  Ariel H.

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  Picquereau Vincent

  • June 28, 2023 06:35

  Bonjour, 

  Nous avons demandé  notre hébergeur de le faire, mais cela ne fonctionne toujours pas...

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  Ariel H.

  • June 28, 2023 12:15

  Hi Vincent,

  Thank you for your cooperation.

  We have recently received similar reports, this appears to be a glitch in the last update. Our developers are already aware of this issue and are working on resolving it. They are expected to release a fix soon. I will keep you updated on any progress made.

  We apologize for any inconvenience caused.

  Best regards,
  Ariel H.

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