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CONTACT FORM NOT WORKING WITH SMTP

Fernando Far

I would like to report an issue with the contact form in Brizy. When I configure the SMTP settings, and the I press send, I encounter an error that says "YOUR EMAIL WAS NOT SENT." Previously, the contact forms on my websites fernandofar.com and latinmanagers.com were functioning correctly, but now they are not working.

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2 comments

Date Votes
  • Ariel H.

    Hi Fernando,

    Thank you for reaching out to us.

    This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?

    Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io.

    Please make a full backup of your website as a precaution.

    Meanwhile, this could be due to an incompatibility between Brizy and a plugin or your theme.

    You can identify the conflicting software by:

    1. Deactivating one plugin at a time and checking if the problem resolves.
    2. Temporarily switch to another theme and check if the issue goes away.

    In addition, please ensure that you are already using the most recent versions of Brizy and Brizy Pro.
    (Brizy Version 2.4.22 and Brizy Pro Version 2.4.21)

    Please try this and let me know how it goes.

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Fernando,

    Thank you for your cooperation.

    I have taken the liberty of duplicating the form on a test URL (https://fernandofar.com/01-form-test/) and have successfully resolved the issue by using my SMTP server settings. You can refer to the screenshot (https://prnt.sc/_HnbbEDoMkPt) to see the working form.

    To resolve the problem, I recommend reviewing and updating your SMTP settings or credentials. It would be helpful to reach out to your email hosting provider to obtain the correct details.

    If you require any further assistance, please feel free to let me know.

    Best regards,
    Ariel H.

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