picture not showing up

Tatsiana Greenberg

• June 20, 2023 19:57
• Edited

on the site https://balloonprosjacksonville.com/ picture in the header is not showing up.

also on https://demolitionprossouthshore.com/ and https://midcapelandscapingpros.com/ for some reason the logo in the header is blurry. it shows up fine inside the builder.

0

• 

  Ariel H.

  • June 21, 2023 09:06

  Hi Tatsiana,

  Thank you for contacting us.

  We have identified that the problem could be attributed to certain optimization plugins currently active on your site. It appears that our recent updates might have introduced conflicts with these optimization settings.

  To address this issue, we recommend temporarily disabling all optimization plugins while working on your pages. By doing so, you can check if the issue is resolved. If you notice improvements after disabling the plugins, it confirms that they are contributing to the issue.

  We suggest visiting the following link to see if the solutions provided are applicable to your situation:  https://support.brizy.io/hc/en-us/community/posts/16128795845905

  If all the above didn't help, please provide us with temporary access to your WP admin credentials so we can further check the issue. Add us as a user to your WordPress dashboard and send the following details to: communitysupport@brizy.io

  • Community Post link:  https://support.brizy.io/hc/en-us/community/posts/16334395337489
  • WordPress Admin URL:
  • Username:
  • Password:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

  0
• 

  Ariel H.

  • June 21, 2023 14:52

  Hi Tatsiana,

  Thank you for your cooperation; this issue is now reported to our developers for review.  I will get back to you as soon as I have an update.

  Best regards,
  Ariel H.

  0
• 

  KC George

  • June 22, 2023 10:18

  Hi Tatsiana,

  We have released a hot fix for the image issue. Please update Brizy and Brizy Pro to these versions and check if the issue is resolved.

  

  0
• 

  Tatsiana Greenberg

  • June 26, 2023 07:20

  It seamed to work. Thank you

  One other issue that I noticed with https://balloonprosjacksonville.com/ is that there is a small space of nothing (I didn’t add it, I don't know what it is) above the header and I went through all of the settings and padding and margins and I tried another theme as well but it is still there. Can you please help me fix it?

  And also the other issue that I have been experiencing in all of the sites, is that I cannot open brizy editor in safari, which is my preferred browser.

   

  Tatsiana Greenberg
  Web Developer

  0

Please sign in to leave a comment.