Images Blurry/Not Loading After Brizy June 20 Update

Jordan Clermont

• June 20, 2023 19:25

Images are not loading correctly after the latest update.

Some are completely blurred, some are showing up as a small horizontal line of colour. Some images are displaying correctly but there is no consistency.

Images look fine in editor but do not display correctly in preview or on live website. 

I have tried clearing the cache on our server, multiple browsers. On mobile the images are showing up but are extremely blurry. Nothing has changed other than updating Brizy this morning. The website is: https://saitsa.com

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  Ariel H.

  • June 21, 2023 08:24

  Hi Jordan,

  Thank you for contacting us.

  We have identified that the problem could be attributed to certain optimization plugins currently active on your site. It appears that our recent updates might have introduced conflicts with these optimization settings.

  To address this issue, we recommend temporarily disabling all optimization plugins while working on your pages. By doing so, you can check if the issue is resolved. If you notice improvements after disabling the plugins, it confirms that they are contributing to the issue.

  We suggest visiting the following link to see if the solutions provided are applicable to your situation:  https://support.brizy.io/hc/en-us/community/posts/16128795845905

  If you continue to experience difficulties, please let us know, and we will be glad to offer further assistance.

  
  Best regards,
  Ariel H.

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