Images not loading

Jason Taylor

• June 20, 2023 16:18

I just completed the latest update with Brizy/Brizy Pro and now certain images are not loading on the website when viewed on my desktop. When view the website on my mobile device the images load, but are very low quality and blurry.

All of the images are displaying properly in the editor (pic attached)

https://theportalbellingham.com/

 

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  Ariel H.

  • June 21, 2023 08:09

  Hi Jason,

  Thank you for contacting us.

  Upon checking, we have identified that the problem could be attributed to certain optimization plugins currently active on your site. It appears that our recent updates might have introduced conflicts with these optimization settings.

  To address this issue, we recommend temporarily disabling all optimization plugins while working on your pages. By doing so, you can check if the issue is resolved. If you notice improvements after disabling the plugins, it confirms that they are contributing to the issue.

  We suggest visiting the following link to see if the solutions provided are applicable to your situation:  https://support.brizy.io/hc/en-us/community/posts/16128795845905

  If you continue to experience difficulties, please let us know, and we will be glad to offer further assistance.

  
  Best regards,
  Ariel H.

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