Hero Previews

Mike Commins

• June 20, 2023 11:23

I am getting a distorted Live view of my hero image and cannot find a way to solve this. I attach 2 screenshots to show the outcome. I don't have this problem with the Tablet and Mobile views!

What if anything am I not doing right?

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  KC George

  • June 20, 2023 11:45

  Hi Mike,

  If your website is live, please share its URL.

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  Mike Commins

  • June 20, 2023 13:58

  Thanks for the prompt reply!

  The site is https://idealmedia.ltd, and I can confirm from my live view it is distorted!

  Kindest regards,

  Mike

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  KC George

  • June 20, 2023 14:10

  Hi Mike,

  When I visit https://idealmedia.ltd/ I see this. The frontend design resembles your Editor design. Perhaps you are seeing a cached page at your end? 

   

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  Mike Commins

  • June 20, 2023 18:18

  What do you recommend - I've cleared the cache in Chrome Browser, that doesn't help!

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  KC George

  • June 21, 2023 03:42

  Hi Mike,

  Have you tried refreshing the page by clicking on the 'Refresh' icon in the browser address bar?

  

  Please also access your website frontend using an Incognito window of Chrome and also from a different browser.

  

   

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