Unable to use third custom domain slot or downgrade a custom domain slot to free

Justin Hammond

• January 10, 2024 13:07

Hi there, I'm experiencing two issues as I try to manage my domains. My account allows for 3 custom domains.

1) I'm trying to downgrade a custom domain assigned to a project to make it use a free subdomain. The project I'm trying to do that to is Copy Rhythm. However, after assigning the free subdomain, when I try to view the website, it says the project is not set up.

2) Given I'm downgrading the CopyRhythm project to free, I should have 1 free available domain to use. But, when I try to upgrade the Growth Cook project to use a custom domain, it says that I can't.

I recorded a 1 min. video here showing the problem: https://www.berrycast.com/conversations/beabeca6-fdfb-5f57-bffa-50b3de7dc597

Any help would be appreciated. Thank you.

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  KC George

  • January 10, 2024 14:19
  • Edited

  Hi Justin,

  To remove the custom domain from the 'Copy Rhythm' project, please click on the 'Delete Domain' in the Publish On Your Domain screen after selecting the Custom Domain option. 

  

  Once you do this, please check if you are able to access the website on your sub domain copyrhythm.brizy.site. If you do not have success, please get back to us. We will take a look at it.

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