Brizy Form

Franco Emmanuel Coacci Astrella

• January 09, 2024 14:21

Dear team. I have issues using the form in worpress with brizy plugin.

I set the form using worpress form option (not SMTP neither GMAIL). When I set with my personal e-mail (fra******i@hotmail.com) the e-mail is sent, but it arraives into the spam. When I set it with my corporate gmail e-mail (fra****o@fzu*****os.com) the e-mail never arrives.

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  Ariel H.

  • January 09, 2024 14:57

  Hi Franco,

  Thank you for reaching out to us.

  It's possible that the reputation of your domain name is low, or it may be blacklisted. To verify this, I recommend using an online tool such as the one provided at https://mxtoolbox.com/blacklists.aspx
  .
  Blacklisted domain names are often the cause of email delivery issues. 

  To resolve this, you can try using a third-party SMTP service or Gmail to send out emails from your contact form. You can find more information on how to set up email notifications via Gmail in our support article at https://support.brizy.io/hc/en-us/articles/360044216151-Email-notification-via-Gmail

  Please give this a try and let me know about the outcome.

  Best regards,
  Ariel H.

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  Franco Emmanuel Coacci Astrella

  • January 12, 2024 10:39

  Thank you. I will try using the GMAIL option following the steps you provided me. ------------------------------- 

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