I can't turn it on. brizy editor

Santouch Aierwongarree

• January 06, 2024 06:59

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  Ariel H.

  • January 08, 2024 08:39

  Hi,

  Thank you for reaching out to us.

  This is something we need to inspect from your WP Admin page. Please add us as an Admin user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/16206496634002
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  In the meantime, could you please give the following steps a try and update us on the results?

  1. Switch your existing theme to Blocksy for testing purposes and see if this resolves the problem.
  2. Try deactivating all plugins except for Brizy and Brizy Pro to see if there's any change. If there is, start reactivating the other plugins one by one until the issue reappears. This method will help you in identifying the conflicting plugin.

  Best regards,
  Ariel H.

  0
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  Ariel H.

  • January 09, 2024 11:13

  Hi,

  Thank you for your cooperation,

  I've created a private ticket to escalate this issue. One of my colleagues will be in touch with you shortly with further instructions on the next steps.

  Best regards,
  Ariel H.

  0
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  Santouch Aierwongarree

  • January 11, 2024 08:50

  I have sent the requested details in an email.

  0

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