An error occurred in mobile mode

Max Ho

• January 03, 2024 13:01

①My web is trust-me.com.tw

After the web page is switched to mobile mode, the screen design on the Apple phone and the web page are consistent.

But when using an Android phone, the screen will have errors.

 

②When I create a form and fill in relevant information,

an error message will appear "YOUR MAIL WAS NOT SENT".

How to solve the above problems？

THANKS A LOT.

0

• 

  Ariel H.

  • January 03, 2024 13:39

  Hi Max,

  Thank you for reaching out to us.

  I've tested your site on my Android phone using both Chrome and Brave browsers, and it seems that the layout is functioning properly, except for the form.
  
  

  Regarding the layout issue, I recommend trying a different browser on your Android phone to see if that makes any difference.

  As for the form, please try the following steps and see if they resolve the issue:
  1. Duplicate the form and reconfigure it. If the duplicated form works correctly, you can safely delete the original form.

  2. If duplicating the form doesn't resolve the issue, consider changing the email address used in the form.

  3. Additionally, try using SMTP in the form and observe if this resolves the problem. You can find instructions on setting up email notification via SMTP in this article: https://support.brizy.io/hc/en-us/articles/360043766792-Email-notification-via-SMTP

  Give these suggestions a try, and please let me know the outcome.

  Best regards,
  Ariel H.

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