invisible carousel

Mateusz Kepski

• June 11, 2023 09:32

Hi,

I have a carousel with product photos on the website.
On the browser on the computer it is normally visible, https://jmp.sh/3nPC4UyN
unfortunately on the phone it is not displayed. https://jmp.sh/gEWRImij

In the brizy editor, the carousel is normally visible in the mobile version
Any idea how to fix it?

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• 

  Ariel H.

  • June 12, 2023 12:56

  Hi Mateusz,

  Thank you for contacting us.

  We have identified an issue with the carousel block on mobile view, where it appears squeezed, as a result, the carousel is not visible.  I've made some screenshots for you to demonstrate the issue on this link – https://imgur.com/a/eDBu63i

  To resolve this, we recommend adjusting the width of your slider block to 100% in tablet view. This change in width should then reflect correctly on the mobile view.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Mateusz Kepski

  • June 12, 2023 20:26

  hi ariel. I checked the widths of all photos as well as entire blocks in the carousel and I see 100% everywhere. I don't know where the width is too big and how to change it

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  Ariel H.

  • June 13, 2023 09:03

  Hi Mateusz,

  Thank you for the update.

  Please try using the following CSS:

  @media (max-width: 767px)
  .brz.brz:not(.brz-ed) .slick-slider * {
       min-width: 100%; 
  }

  You can add this in Dashboard -> Appearance -> Customize -> Additional CSS

  I've tested this in CSS in a live CSS editor - https://prnt.sc/Fmh41jC4HUsR

  Please try this and let me know how it goes.

  Best regards,

  Ariel H.

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  Mateusz Kepski

  • June 13, 2023 09:22

  unfortunately it did nothing

   

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  Ariel H.

  • June 13, 2023 10:50

  Hi Mateusz,

  Please provide us temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/16062766152849
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Mateusz Kepski

  • June 14, 2023 19:03

  I sent a few hours ago access to the site as you asked but I still see the problem has not been solved :(

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• 

  KC George

  • June 15, 2023 07:26

  Hi Mateusz,

  Apologize for the delay in getting back to you. Your email was in the SPAM folder and hence we missed it.  

  The password you sent us did not work. I get this error. Can you please check and resend it?

   

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  Mateusz Kepski

  • June 15, 2023 07:57

  hi,

  try this one: ...................

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  KC George

  • June 15, 2023 08:56

  Hi Mateusz,

  The issue with the carousel on the mobile has been fixed. Please have a look at https://www.dajmigryza.pl/ on a mobile. 

  The carousel block was also made into a slider by choosing the 'Make It a Slider' option in the block settings. When this option was disabled, the carousel displayed properly in the mobile.

  

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