issue with background images and layout image change

Alisha Sparks

• December 28, 2023 14:04

Hello, for some reason, my Brizy theme won't allow me to change any of the images.  WhenI try to change an image, when the new image is selected, a very fast status wheel happens, bit the the new image won't load into the theme.  Please advise, thanks.

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  Ariel H.

  • December 28, 2023 14:15

  Hi Alisha,

  Thank you for reaching out to us.

  We have identified an incompatibility between the most recent versions of Brizy and Jetpack Image optimizations. If you have enabled any of the following options, we kindly request you to disable them temporarily to upload images using Brizy.

  1. In your WordPress Dashboard under Jetpack - Dashboard scroll down to the heading "Performance and Growth" and disable the option 'Image Accelerator' https://jmp.sh/SU32wfE9

  2. Under Jetpack - Settings, under the Performance tab, disable the option 'Speed up image load times' https://jmp.sh/neap53iR

  3. If you have installed Jetpack Boost, under Jetpack - Boost disable the option 'Image CDN' https://jmp.sh/FUSoE1ZP

  4. If by any chance your site is hosted by GoDaddy, please try to temporarily disable CDN and see if this helps - https://in.godaddy.com/help/enable-or-disable-my-cdn-40921

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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