Unable to process payment via paddle

Mon Espiritu

• December 26, 2023 22:20

Hi I'm having a problem renewing my subscription via paddle. It keeps declining my debit card. 

How can I get help please? 

 

Thanks

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  Ariel H.

  • December 27, 2023 09:52

  Hi Mon,

  Thank you for reaching out to us.

  Please update the credit card information in Brizy account, see this article: https://support.brizy.io/hc/en-us/articles/4420273613457-How-to-update-credit-card-information-

  Additionally, please make sure that your card is enabled for international online transactions and add it as a new payment method.

  If the issue persists, I recommend reaching out to help@paddle.com and copy support@brizy.io. Let them know about your attempted transaction, provide them with the necessary details, and ask for their assistance in resolving the transaction issue.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Mon Espiritu

  • December 29, 2023 15:30

  Hi, thanks for the help. Just updated. 

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  KC George

  • January 02, 2024 07:56

  Hi Mon,

  Your Brizy PRO Studio subscription was successfully renewed on Dec 28, 2023 

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