Problem with SSL certificate

Pete Folker

• June 09, 2023 08:01
• Edited

Hi, I have problems with SSL certificates for my Brizy Cloud website: https://web755.it/

I followed all the instructions given at https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-

I attach the setup of the CNAME and A records. The DNS settings on cloudflare are correct.

Can you help me resolve the situation?

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  KC George

  • June 09, 2023 08:12

  Hi Pete,

  We have fixed the SSL issue. Please check now.  

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  Pete Folker

  • June 09, 2023 09:32

  I confirm that the problem is currently resolved.
  Thanks for the support.

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  Manuel Sanchez

  • December 12, 2023 14:12

  I have a similar issue with my site: enloya.com

  SSL certificate is not working, could someone help please?

  Many thanks,

  Manuel

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  KC George

  • December 12, 2023 14:51

  Hi Manuel,

  Please disable Proxy for the A Record and CNAME records in your Cloudflare account and get back to us. We will install the SSL certificate for you.

  

  

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  Manuel Sanchez

  • December 26, 2023 19:21

  Thank you, George. My site enloya.com is not connected to Cloudflare. See the details here: DNS Checker - DNS Check Propagation Tool.

  You'll see that the site is pointing to Hostinger directly:

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  KC George

  • December 27, 2023 07:12

  Hi Manuel,

  I am sorry; that was my mistake. Your CNAME Record is incorrectly entered

  

  Please make the necessary correction in your CNAME record and get back to us. We will install the SSL certificate.

  

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  Manuel Sanchez

  • December 27, 2023 10:26

  Thank you, George. I have just fixed the CNAME record as requested. Let me know if you are able to install the SSL certificate. If there's anything I need to do from my side, please let me know. Thank you very much for your assistance.

  Sincerely,

  Manuel

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  Ariel H.

  • December 27, 2023 11:15

  Hi Manuel,

  Thank you for the update.

  We have added the SSL certificate. If you're still having issues on your end, I recommend clearing your browser cache or trying a different browser.
  

  
  Best regards,
  Ariel H.

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