Brizy Problem WP

Georgios Katomeris

• December 21, 2023 15:55
• Edited

Dear Brizy Team,

Recently, I've encountered persistent issues with the builder. Blocks aren't loading, and I'm unable to add saved templates or blocks to the page. Attempts often result in prompts to refresh the page, followed by the same page with the wp page without any job from the builder like Brizy doesn't exist, and finally after a minute lets me work again. This recurring problem has significantly hindered my progress. I've tried deactivating all plugins except for Brizy and even reinstalled both Brizy and Brizy Pro. I cleared the cache and cookies. I urgently need your assistance to resolve these issues.

Best regards,

George

 

 

 

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  Ariel H.

  • December 21, 2023 16:10

  Hi George,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?

  Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/15927388476434
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your website as a precaution.

  Meanwhile, this could be due to an incompatibility between Brizy and a plugin or your theme.

  You can identify the conflict by:

  1. Deactivating one plugin at a time and checking if the problem resolves.
  2. Temporarily switch to another theme and check if the issue goes away.

  In addition, please ensure that you are already using the most recent versions of Brizy and Brizy Pro.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Ariel H.

  • December 22, 2023 11:58

  Hi George,

  Thank you for your cooperation.

  I attempted to access your website, but I encountered an error after inputting my login information. This might be a result of your firewall configurations.

  

  If possible, could you either temporarily turn off your firewall or grant temporary access to these countries: Philippines, India, and Moldova?

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Georgios Katomeris

  • December 26, 2023 14:54

  I searched to my cpanel and I am not really sure what can I do. I am not really familiar what to do. Can you guide me? 

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  Ariel H.

  • December 26, 2023 15:26

  Hi George,

  Thank you for keeping in touch.

  Would it be possible for you to provide us with temporary access to cPanel instead? This would make it easier for us to escalate the issue to the next level of support if we're unable to fix it ourselves. Once we've taken a look at your site, you can always change or update your cPanel credentials. If this is possible, please send the credentials to communitysupport@brizy.io.

  Best regards,
  Ariel H.

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  Georgios Katomeris

  • December 29, 2023 15:29

  Hello Ariel ,
  thank you for your assistance 🙏!
  After a complete reinstall once more, the issue seems resolved. Should it reoccur, I'll reach out for further support.

  Best regards,
  George

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