Contact form Avast issue

Roman Klement

• December 21, 2023 05:56

Hello,

I use Brizy Cloud and I have a problem with submitting a form. After pressing the button, I get a message from Avast that the domain is on the blacklist. It's the same when sending data via email and webhook.

Regards,

Roman

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  KC George

  • December 21, 2023 06:43

  Hi Roman,

  We appreciate you pointing out this error. When using AVG Antivirus, other customers have reported seeing the same message. We have a fix in the works.

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  Roman Klement

  • December 21, 2023 06:55

  Hi George,

  thank you for your replay. I was browsing the forum, but I didn't find any current mention of this issue.

  Can you, at least roughly, say what the expected time to resolve the problem is?

   

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  Ariel H.

  • December 21, 2023 11:48

  Hi Roman,

  Thank you for keeping in touch.

  I regret to inform you that the issue you're experiencing is still ongoing, and we don't have a specific timeframe for when it will be resolved. However, please know that we are actively working on it, and we'll notify you as soon as we have any new updates. Sorry for the inconvenience.

  Best regards,
  Ariel H.

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  Roman Klement

  • January 02, 2024 07:54

  Hi Ariel,
  Any progress?

  Best regards,
  Roman

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  Ariel H.

  • January 02, 2024 09:58

  Hi Roman,

  I'm sorry for the inconvenience caused by the delays. Unfortunately, we're still working on resolving this issue. I'll make sure to update you as soon as we have any new information.

  Best regards,
  Ariel H.

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  Roman Klement

  • January 08, 2024 06:55
  • Edited

  Hi Ariel,

  Another week has passed and I still haven't received any update from you. I checked the issue again this morning and it persists. It has been almost 3 weeks now.

  Is there any alternative solution that would allow sending data from the web form while the problem is being resolved?

  I am a PRO subscriber and this issue is preventing me from launching a new website. This is very inconvenient for me.

   

  Best regards,

  Roman

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  Ariel H.

  • January 08, 2024 09:32

  Hi Roman,

  I apologize for the delay and the inconvenience caused by the ongoing issue. I understand that it has been almost 3 weeks without a resolution, and I apologize for the frustration it has caused.
  Unfortunately, at this time, we don't have any new information or updates regarding the issue. However, please be assured that our team is actively working on it. As soon as we have any progress or a solution, we will reach out to you immediately.

  In the meantime, I recommend exploring alternative options for form integrations. You can try using Apps integration with SendInBlue / Brevo, or any of the supported form integrations listed on this page: https://support.brizy.io/hc/en-us/articles/360043865331
  This can be a temporary solution until the issue is resolved.

  Best regards,
  Ariel H.

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