Form submission error

Emma Almendarez

• December 20, 2023 21:56

Still having trouble with my Contact forms. Every time I 'submit' to test the forms (on my other websites as well) I get an error that the message wasn't sent.

Also, I am getting this error;

I have duplicated and deleted the old form but I still get the error that my message wasn't sent. I am receiving the messages in my email however the sender gets the error so they think that the message hasn't gone through.

Here is the website - https://www.emmaalmendarez.com/#contact

Thanks.

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• 

  KC George

  • December 22, 2023 05:38
  • Edited

  Hi Emma,

  I've verified that your contact form at https://www.emmaalmendarez.com/#contact can deliver email notifications. After completing the form, I got a notification in my inbox via email. Would you kindly check if the same email was received in the inbox of your email address? Please look for an email from notifications@brizy.cloud.

  

  However when a user fills out the form on a computer running AVG or Avast antivirus, they will see an error. . We are working on fixing this error.  

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  Emma Almendarez

  • December 21, 2023 17:37

  Yes, the emails have been coming through.

  Thanks for the info regarding the Antivirus software error, I thought it was an issue on my end. Crossing my fingers that the fix will be made soon. 

  Thank you.

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