URGENT - Images Aren't Uploaded In Wordpress + Bugs

Alexander Lawford

• June 05, 2023 11:34

Hi Brizy,

Bugs are creeping into the platform, and it'd be good to clarify what's happening, especially with images.

• Featured Images are working as per normal
• General images aren't uploading at all onto the builder (this has been going on for about 2 weeks now for a specific client account.

Can someone please get back to me asap. 

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• Official comment

  

  Basharat Reyaz

  • June 05, 2023 11:41

  Hi Alexander,

  Thanks for reaching out to us.

  I apologize for the issue, this is something we will check from your dashboard, I have created a private ticket for this issue, you will receive a notification shortly.

  Please reply to that with WordPress admin login credentials so that our team can take a closer look at the issue.

  Regards, Basharat
• 

  Tomasz Lewandowski

  • June 05, 2023 13:08

  Same problem here, after the update can't upload any images...

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• 

  Basharat Reyaz

  • June 05, 2023 13:24

  Hey Tomasz

  Thanks for reaching out to us.

  Please make sure you are using the latest version of both Brizy and Brizy Pro. If Jetpack plugin is installed on your site, please make sure you have disabled the Image CDN of Jetpack, otherwise images will not load to the editor. 

  Refer to this screenshot : https://jmp.sh/HyK3PESE

  Regards, Basharat

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  Philipp Wedel

  • June 06, 2023 10:17

  Same issue, deactivating EWWW in my case "fixed" it temporarily. 

  Whats the issue with cdns?

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• 

  Ariel H.

  • June 06, 2023 13:41

  Hi Philipp,

  Thank you for the update.

  Disabling the CDN allows for direct access to the original images as part of the troubleshooting process. This is the same case with the EWWW plugin, temporarily disabling it will remove all possible image optimizations, resolving any potential issues with image loading.  Please try to enable EWWW and check if manually clearing the cache will resolve the issue.
  https://docs.ewww.io/article/103-page-caching

  Best regards,

  Ariel H.

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